Terms & Conditions

Shipping and Delivery

All shipping costs within New Zealand are included in the price of the BabyStart box. We do not ship boxes internationally - any boxes shipped internationally after purchase become the responsbility of the sender, both in terms of logistics and compliance with any applicable international safety standards.

All deliveries must include a street address and phone number. We do not deliver to PO Boxes. We do not charge extra for rural deliveries. We accept no responsibility for failing to deliver if you provide an incorrect street address.
Post Haste Couriers are used for all box deliveries. Please allow 2-5 working days for your order to arrive. Deliveries to rural areas may, at times, take longer.

Privacy and Security

BabyStart respects your privacy and will only use the information you give us to process your order and provide a quick professional service.
We will not send you unsolicited emails or sell mailing list data to third parties. We only disclose information to those third parties necessary to facilitate delivery and to authorise payment. We will only send you regular emails if you voluntarily sign up to receive them.

We may, at times, produce reports for advertisers containing aggregate information about our users such as demographic, age and online usage information. This allows us to work more closely with advertisers to provide content and offers that are most relevant to our users. We will never include any personal information of our users in these reports.

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfill your requests; or to co-operate in any legal investigation.

We will occasionally update this Privacy Policy as necessary to maintain the highest protection for our users and to comply with a changing environment. We recommend that you check the policy when you visit our website to be sure you are aware of and understand our current policy.

Returns and Replacements

If any of the products in your baby box are faulty or damaged when they reach you, we will replace them and cover all shipping costs. Please contact us here for more information.

Please note that, on occasion, cardboard boxes may show small scuff marks. These are typically the result of normal storage and shipping.


All content on www.babystart.co.nz is subject to New Zealand and International copyright and intellectual property right laws. This means that you are not authorised to download, modify, transmit, or otherwise use any material from www.babystart.co.nz without the consent of Babystart Charitable Trust. New Zealand Law governs any dispute arising from a breach of copyright.